Refund and Returns Policy

1. General Policy

At DreamerFinds we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with your order, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days of the delivery date. After this period, items are no longer eligible for return or exchange.

2.2. Condition of Items

• Items must be unused, unworn, and in their original condition.
• All original tags, packaging, and accessories must be included.
• Products that have been altered, damaged, or washed are not eligible for return.

3. Non‑Refundable Items

The following items are exempt from refunds or exchanges:

• Personalized or custom‑made products.
• Final‑sale merchandise marked as “clearance” or “non‑returnable”.
• Gift cards and downloadable digital content.

4. Return Process

4.1. Initiating a Return

To start a return, please contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the item(s) you wish to return, and the reason for the return.

4.2. Return Authorization

Our team will issue a Return Authorization Number (RAN) and detailed instructions for shipping the item back to us. Returns sent without a RAN may be refused.

4.3. Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service and retaining proof of shipment.

5. Refunds

5.1. Refund Method

Refunds will be processed to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

5.2. Partial Refunds

If the returned item is missing original accessories or packaging, a partial refund may be issued to cover the reduced value.

6. Exchanges

Exchanges are handled as a return followed by a new purchase. Once the original item is received and inspected, you may place a new order for the desired product.

7. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, contact us within 7 days of receipt. We will arrange a replacement or full refund, including return shipping costs.

8. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the package upon delivery and report any issues promptly.
• Follow the return instructions precisely to avoid delays.

9. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. In the event of a conflict between this policy and local law, the latter will prevail.

10. Contact Information

If you have questions about this policy, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: DreamerFinds,